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FAQ

Q  HOW CAN I CONTACT THE REDLETTER CLUB?

A  It’s easy! Click here for a list of different ways to get in contact with us.  Our customer service team operates between 9AM-5PM (AEST) and will get back to your enquiry ASAP.


 Q  CAN I BUY THE REDLETTER CLUB IN ANY STORES?

A  You sure can! You’ll find our beautiful designs in stores across Australia + internationally. To locate your nearest RLC stockist, please use our “Find a Boutique” feature.


Q  CAN I CHANGE OR CANCEL MY ORDER ONCE I’VE PLACED IT?
A  If you have a change of heart, please email orders@theredletterclub.com or call 07 3366 7473, and we will try our best to assist you. Please keep in mind we have very efficient warehouse fairies who may have already processed your order. Unfortunately, once the order has been shipped, it’s yours. But you can check our returns & exchanges policy


Q  CAN I ORDER OVER THE PHONE?
A  Of course, we love to chat! To place a phone order please call 07 3366 7473 between 9AM-5PM (AEST).


 Q  PAYMENT OPTIONS
A  You can pay securely online using Visa, Mastercard or PayPal. You can pay securely over the phone using Visa or Mastercard. If you would like to pay via direct deposit, please contact at orders@theredletterclub.com or on 07 3366 7473 for assistance.


Q  IS IT SAFE TO USE MY CREDIT CARD ON THEREDLETTERCLUB.COM?
A  Yes! Do you want more information about how we protect your financial information, and your personal information, for that matter? Click here to view to our trust policy.


Q  WILL YOU SHIP TO ME INTERNATIONALLY?
A  Click here for a list of countries that we already ship to. Not on the list? You can request delivery to your country by emailing us at orders@theredletterclub.com. We’ll get back to you shortly and assist you if we can…


Q  I’VE GOT A WHOLE LOT OF QUESTIONS ABOUT SHIPPING + DELIVERIES WITHIN AUSTRALIA?
A  We thought you might. You’ll find oodles of information about shipping & deliveries here.


Q  AND WHAT ABOUT RETURNS, EXCHANGES & FAULTS?
A  We’ve got you covered. Click here for more information.


Q  AN ITEM I ABSOLUTELY HAVE TO HAVE IS SOLD OUT. IS THERE ANYTHING YOU CAN DO?
A  Absolutely! One of our lovely RLC stockists may have one in-store. Please email us at orders@theredletterclub.com with the area that you live in, and we will do our best to locate your must-have item.


Q  DO YOU RESTOCK?
A  Yes! If your size or colour is unavailable in a particular style, we suggest registering your details by clicking the “request restock” button on the product page. We’ll notify you by email if the item becomes available.


Q  WHAT’S THIS PRE-ORDER THING?
A  We know you’re desperate to get your hands on our latest designs, so we give you the chance to secure your favourite new season style prior to its release.  If you pre-order, it means you are paying in advance to secure an item from a shipment that is due to arrive soon. This means we won’t ship your item right away, but as soon as we receive it we’ll send it straight to you. You can get an estimated delivery time frame on a pre-order by checking the product description page. If you love it, we recommend pre-ordering to ensure you don’t miss out.  Sometimes our most popular items will sell out before they even hit our warehouse, so it’s best not to risk missing out. If you order a pre-order style along with an item/s that is currently in stock, we’ll ship the available product/s immediately and the pre-order as soon as we receive it. Got more questions? You can email us at orders@theredletterclub.com


Q  HOW DO I CARE FOR MY FAVOURITE RLC PRODUCT?
A  We provide care labels on all of our handbags, accessories, garments & homewares to ensure they keep their original quality. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If your garment is damaged because it was washed incorrectly we are unable to accept them back as a return. If you have a question about care, we are happy to talk to you about it, you can contact us at: orders@theredletterclub.com


Q  I HAVE A RETAIL STORE AND WOULD LOVE TO STOCK THE REDLETTER CLUB?
A  For information about becoming an official RLC stockist, please click here.