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Trust & Privacy Policy

At The Redletter Club, we recognise that protecting your privacy is important and we treat your privacy, and any personal information that you give to us, with the utmost care and respect. The following Privacy Policy explains the information we collect and what we use it for.

What information do we collect from you?

We collect information from you when you create an account on our site, subscribe to our newsletter or via any other promotional activity you may engage with via our website or social media pages. When ordering or creating an account on our site, you may be asked to enter your name, e-mail address, date of birth, mailing and billing address or phone number.

What do we use your information for?

  • To enhance and personalise your online experience with us.
  • To improve our products, services and website based on your feedback.
  • To ensure we meet a high level of customer service by responding to any support needs or service requests.
  • To enable us to comply with any legal obligations

How do we protect your information?

We will keep all personal information we receive from you confidential.

We use eWAY to process all credit card payment both via our online payment portal, and for over the phone payments. We do not store your credit card information. eWAY is externally audited by BAE Systems Detica every year, who have verified eWAY as tier-one PCI DSS compliant. eWAY adhere to the highest security standards set by Visa and MasterCard and secure and protect your credit card data with military-grade software and servers. The eWAY site is audited daily by McAfee to eliminate vulnerabilities. Data is encrypted with Thales devices to offer the highest level of protection available.

Do we disclose any information to outside parties?

We do not sell, trade, or handover your personal information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g. eWAY). If we need to release your personal information to comply with the law, enforce our terms of use, or protect others or ours rights, property, or safety we reserve the right to do so. When you provide personal information and request it to be published on our site or social media pages, you consent for us to make your personal information public.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computers hard drive through your browser (when allowed by you). Cookies enable our site to recognise your browser so it can remember certain information and make your online experience more streamlined.

We use cookies to understand and save your preferences for future visits and compile data about site traffic and site interaction so that we can continue to improve our site.

You have control over your cookies and turn off your cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Changes to Privacy Policy

If The Redletter Club decides to change our Privacy Policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified in September 2014.


CONTACTING US

If you have any questions about this Privacy Policy please contact us using the information below:

post enquiries@theredletterclub.com postal-add The Redletter Club
PO BOX 3081, West End QLD 4101
phone-contact 07 3366 7473